Contact Featherstone Water Restoration

How do you keep water damage from spreading before help arrives?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• Turn the main valve clockwise until it stops. If it won't budge, don't force it, and tell us on the call.
• Water that rises out of a basement floor drain should be handled as contaminated, so stop running water in the house until the crew arrives.
• A full sump pit with a quiet pump usually means a power problem or a stuck float. Check the outlet and the breaker only if the floor around the pit is dry.
• For storm water coming in, the Ready.gov severe weather page has general safety steps. Once you're safe, move what you can off the floor and call us.
• Pick up anything that can wick water, like curtains touching the floor or boxes stored low. Small items are easiest to save if they come out early.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What does the person who answers need to know?

You don't need everything figured out before you call, and these are the details the team will ask about.

• What started it, if you know, like a burst pipe or rain coming in.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• Whether water is under the house in the crawl space as well as inside.
• When it started, even if it's a guess.
• About how old the house is. A lot of homes in Featherstone date from the 1990s to 2000s, and older plumbing changes what the crew checks first.
• If the furnace or water heater got wet.
• If you plan to file a claim, which company your policy is with.

It's fine to guess on any of these, and the crew will confirm the details on site.

What happens when the crew gets to your Featherstone home?

When the crew walks in, they look for where the water started and make sure it can't keep coming.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

We document the damage with a photo report and walk you through what we found, so you can decide with your insurance company.

After extraction, drying equipment runs until the moisture readings say the job is done, with the crew checking in between.

What should the crew know about homes in Featherstone?

A lot of Featherstone dates from the 1990s to 2000s. In homes that age, water heaters and washer hoses are common sources of leaks. The mix in Featherstone includes two story and ranch homes. You'll find full basements and crawl spaces around town, and the crew plans the drying differently for each. Heavy rain raises groundwater here, and that can push water through basement floors and walls. Cold snaps split pipes in exterior walls and unheated spaces, and the leak often shows up when the pipe thaws. Mention any of this when you call, and the crew will plan around it.

Does this page cover your part of Featherstone?

Calls from these Featherstone neighborhoods come to the same number:

• Featherstone · built mostly in the 1990s to 2000s, most with basements
• Barrington · homes from the 1990s to 2000s, basements are common
• Stones Crossing · much of it from the 1990s to 2010s, basements are common
• Briarwood · homes from the 1980s to 2000s, basements are common
• Old Towne Greenwood · most with basements

We also take calls from nearby Smokey Row Estates, Providence Green, Raintree Village, Olive Branch Manor, Hunters Pointe, Hunting Creek, Heron Ridge and Pleasant Creek. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What should you know before you call?