Step 1: Source Identification and Water Categorization
- Stop the source. Shut the main water valve, isolate the supply line, or place a bucket under an active drip before anything else.
- Classify the water. Clean supply line break is Category 1. Dishwasher overflow, washing machine discharge, or aquarium water is Category 2. Sewage, toilet trap-seal water, or floodwater from outside is Category 3.
- Document everything. Take 15 to 20 photos and a 60-second video before any extraction begins. Insurance adjusters want pre-mitigation evidence.
- Note the timestamp. The 24, 48, and 72 hour clocks all start at the moment of contact, not the moment of discovery.
- Check for category escalation. Category 1 water becomes Category 2 after 48 hours of contact with building materials. Category 2 becomes Category 3 after 72 hours. Featherstone Water Restoration technicians flag escalation risk during the first call.
Step 2: Initial Inspection and Moisture Mapping
- Technician arrives with a Protimeter or Tramex meter, thermal imaging camera, and hygrometer.
- Moisture readings are taken every 4 to 6 feet across the affected carpet, plus 2 feet into adjacent dry zones.
- Subfloor readings are pulled through pin probes at the tackless strip line.
- Ambient temperature target: 70 to 90 degrees F. Relative humidity target: under 60 percent during drying.
- A moisture map is drawn and logged. This becomes the baseline for daily monitoring.
- Affected square footage is calculated to the nearest 10 sq ft and recorded on the work authorization.
- Adjacent materials (drywall, baseboard, door casing, cabinet toe-kicks) are probed for wicking damage.
If hidden moisture is suspected behind baseboards or under cabinets, our hidden leak detection process uses thermal imaging and cavity probes to confirm.
Insurance Documentation Checklist
- Cause of loss statement signed by the homeowner at the first visit.
- Daily drying logs with moisture readings, equipment counts, and technician initials.
- Photo set at intake, mid-drying (day 2), and final (post-equipment removal).
- Equipment list with serial numbers and hours run, billed per IICRC-aligned line items.
- Final moisture certificate confirming subfloor and adjacent materials reached dry standard.
Total Cost Ranges for Featherstone Homeowners
- Small room, Category 1, dried in place: $500 to $1,200
- Average room with pad replacement: $1,200 to $2,800
- Multi-room Category 2 event: $2,500 to $6,000
- Full Category 3 carpet and pad removal with subfloor treatment: $4,000 to $9,000+
- Whole-floor flood with hardwood transitions and cabinet kick removal: $7,500 to $15,000
If the event came from a sewage source, the protocol shifts entirely. See our Category 3 toilet overflow walkthrough for the specific steps. For broader pricing context across the whole job type, the complete water damage restoration cost breakdown covers structural and content categories together.
Step 3: Extraction
- Truck-mounted extraction pulls 90 to 95 percent of standing water from carpet fibers at roughly 200 PSI and 150 inches of water lift.
- Weighted extraction tools (rovers) are used for saturated pad without immediate pad removal. One pass per square foot at minimum.
- Volume estimate: a 200 sq ft room with saturated carpet and pad holds roughly 25 to 50 gallons of water.
- Extraction time: 30 to 90 minutes for a typical residential room.
- Cost range: $0.50 to $1.25 per square foot for extraction alone.
- Portable extractors are used for upper-floor jobs where hose runs exceed 150 feet. Lift drops to roughly 120 inches but mobility is faster.
Step 8: Re-Installation or Replacement Decision
- Salvageable carpet: re-stretch, re-seam at doorways, replace pad. $1.00 to $2.50 per sq ft.
- Non-salvageable: full replacement. New carpet and pad install runs $3.50 to $8.00 per sq ft installed in Featherstone depending on grade.
- Delamination of the carpet backing is an automatic replacement trigger.
- Visible staining, odor after drying, or Category 2 or 3 exposure means replacement.
- Berber and looped constructions tolerate re-stretching better than plush cut-pile after a soaking event.
Step 5: Antimicrobial Application
- EPA-registered antimicrobial is applied to the backing and subfloor after extraction.
- Application rate: per manufacturer label, typically 1 gallon per 200 to 400 sq ft.
- Dwell time: 10 minutes minimum before drying begins.
- Cost: $0.25 to $0.50 per square foot.
- Products used: quaternary ammonium compounds for Category 1 and 2, hospital-grade botanical or phenolic for Category 3.
Step 6: Structural Drying Setup
- Air movers: 1 unit per 10 to 16 linear feet of wall, angled at 15 to 45 degrees to the carpet surface.
- Dehumidifiers: 1 LGR (low-grain refrigerant) dehu per 500 to 1,000 sq ft of affected area, sized to the calculated load.
- Float drying: carpet edge is lifted at one corner and air movers blow underneath the carpet onto the subfloor.
- Runtime: 3 to 5 days for most Category 1 jobs. Longer for dense pad or hardwood transitions.
- Equipment cost: $35 to $75 per air mover per day, $85 to $130 per dehumidifier per day.
- Power load check: a 200 sq ft room with 4 air movers and 1 LGR pulls roughly 15 to 18 amps. Circuits are mapped before plug-in to avoid breaker trips.
- Containment: 6-mil poly is hung at room thresholds to reduce drying chamber volume and cut dehumidifier runtime by 20 to 30 percent.
Step 4: Pad Decision (Salvage or Remove)
- Category 1, under 24 hours: pad may be dried in place with floating method and air movers underneath.
- Category 1, 24 to 48 hours: pad removal is usually faster and cheaper than in-place drying.
- Category 2: pad is removed and discarded. Always. No exceptions per IICRC S500.
- Category 3: carpet AND pad are removed, bagged, and disposed of as contaminated waste.
- Pad removal and haul-away: $0.75 to $1.50 per square foot.
- Pad type matters. Bonded urethane (rebond) holds 3 to 5 times its weight in water. Frothed foam and rubber slab pads release water faster but cost more to replace.
Step 7: Daily Monitoring
- Technician returns every 24 hours to take moisture readings at the same mapped points.
- Equipment placement is adjusted based on drying progress.
- Subfloor must reach within 4 percentage points of dry standard before equipment removal.
- Documentation is logged for insurance: psychrometric readings, photos, equipment hours.
- Grain depression (indoor vs outdoor) is calculated daily. A 30 to 40 grain spread confirms the dehumidifier is pulling load.
- If readings plateau for 48 hours, the drying plan is revised. Common fixes: add a second dehu, raise chamber temperature 5 degrees, or pull baseboard for cavity drying.